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Support

Updated: 25 August 2026

Something broken, unclear, or behaving oddly — write to us and we will sort it out. A real person answers.

How to reach us

Fastest is from inside the app: "More" → "Contact us". Your app version, device and language are attached automatically, so nobody has to establish that over email. You can attach a screenshot.

Or email support@useclubly.com — preferably from the address your account is registered to.

We reply to the account email, usually within one business day.

What we help with

Signing in and recovering access, connecting online payments, questions about the subscription and charges, errors and crashes.

Refunds for a subscription are handled by the app store under its own rules — there we can only point you to the right place.

What to include

Describe what you did and what you expected to see. A screenshot or a short screen recording saves several emails.